> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

The questions that come up most often in support, grouped by topic. Each answer links to the page with the full detail. If yours isn't here, in-app chat on any dashboard page is the fastest way to reach us.

## Getting started

### Sourcery stopped reviewing my pull requests. What happened?

Most often the connection to your Git host has expired or been revoked, so Sourcery can no longer read your pull requests. An admin can restore it by reconnecting Sourcery from the dashboard; the [quickstart for your platform](/start/) covers the connection steps. If reviews still don't run after reconnecting, reach us through in-app chat.

### I get "you do not have a seat for this account" and can't reach the dashboard.

You need a seat to use Sourcery. An admin on your account [assigns seats](/admin/seats-and-team/) from the **Members** page, so ask them to check that you're added and seated. If you signed in with a different identity than your teammates, for example Google instead of GitHub, you may be on a different account.

### Can I use Sourcery on more than one organization?

Yes. Each organization you connect is its own Sourcery account, with its own plan, seats, and billing. None of it is pooled across organizations. Your login spans all of them: click your account name at the top of the dashboard sidebar to switch accounts, or, from the same menu, **Connect GitHub organization** to add another. The [GitHub quickstart](/start/quickstart-github/) covers the connection steps.

## Code reviews

### Sourcery skipped my pull request or stopped re-reviewing it. Why?

Sourcery measures usage in diff characters and applies a per-pull-request cap and a rolling seven-day budget that scales with your seat count. Automatic re-reviews are also capped at five per pull request. When a limit is reached, the **Sourcery review** check reports Skipped. To run a full review again, comment `@sourcery-ai review`. See [re-reviews](/reviews/anatomy-of-a-review/#re-reviews).

### My review rules aren't being applied.

Check that the rule's path patterns match the files in the pull request and that the [repository is enabled for review](/reviews/configure/). [Review rules](/reviews/review-rules/) covers how a rule is scoped and when it runs. If a rule still doesn't fire on a pull request where you expect it, send us the link through in-app chat.

### Which programming languages does Sourcery review?

Any language GitHub recognizes as a programming or markup language. Sourcery skips lockfiles and generated files. Security scanning coverage is listed per scanner on [the scanners](/security/scanners/) page.

## Plans, billing, and seats

### Why is my bill higher than expected?

You're billed per seat, and depending on your settings new organization members can be seated automatically. Review who holds a seat on [**Members**](https://app.sourcery.ai/dashboard/members) and unassign anyone who doesn't need one, or turn off auto-assign and grant each seat yourself. [Plans and pricing](/admin/plans/) has the full tier comparison.

### How do I cancel or change my subscription?

If you bill through the Sourcery dashboard, manage or cancel your subscription on [**Billing**](https://app.sourcery.ai/dashboard/billing). If you subscribed through the GitHub or Vercel Marketplace, that marketplace handles billing and you change or cancel it there. See [billing](/admin/billing/).

### I'm on a paid plan but the dashboard shows me on the free plan.

This usually means you have two accounts from signing in with different methods, for example Google and GitHub, and the subscription lives on the other one. Sign in with the identity you subscribed under, or reach us through in-app chat and we'll point you to the right account.

## Trust and privacy

### Is my code used to train models, or kept after a review?

No. None of your code is used by OpenAI, Anthropic, or Sourcery to train any model, and Sourcery retains none of your code after a review. Anthropic holds nothing under a zero-day agreement, and OpenAI retains data for no more than 30 days. See [code retention](/trust/code-retention/).

### Can Sourcery run on my own LLM?

Yes, on the Team plan. [Bring your own LLM](/trust/bring-your-own-llm/) runs reviews through a model deployment you control, such as an existing Anthropic or Azure OpenAI contract. Sourcery still processes your code to build the review and [retains none of it](/trust/code-retention/).

### What IP addresses does Sourcery connect from, so I can allow them?

Sourcery makes outbound requests from two static addresses, `34.142.124.129` and `34.147.223.148`. Add them to your Git host or firewall allowlist. This matters most for GitHub Enterprise Server, self-hosted GitLab, and IP-restricted GitHub.com organizations. See [network requirements](/trust/network-requirements/).

### How do I delete my account and all my data?

Reach us through in-app chat or email [support@sourcery.ai](mailto:support@sourcery.ai), and we'll delete your account and all associated data. Tell us the email and the Git host identity (GitHub, GitLab, or Google) you signed up with, so we can find the right account.